Responsible Gaming — Playing Smart, Staying in Control

97bajee was built for players across Bangladesh who enjoy online casino games, sports betting, and live dealer experiences as a form of leisure entertainment. We take enormous pride in the breadth of our game library, the speed of our BDT payouts, and the quality of our customer service. But we take equal pride in the systems and standards we have put in place to ensure that gambling on our platform remains a positive, controlled activity for every player who chooses to join us.

Responsible gaming is not an afterthought at 97bajee — it is embedded into the architecture of our platform. We monitor player behaviour continuously, looking for patterns that may indicate distress or loss of control. Where such patterns are identified, our team reaches out proactively to offer support, information, and access to our suite of player protection tools. We do not wait for a player to hit a crisis point before we act.

Our responsible gaming programme is built around four core principles: transparency (we tell you clearly what the odds are and how our games work), control (we give you practical tools to manage your time and money), awareness (we help you recognise the early signs of gambling-related harm), and support (we connect you with the right help, quickly, when you need it).

97bajee is committed to maintaining and continuously improving these standards. We welcome feedback from players on how we can strengthen our responsible gaming practices, and we review our player protection policies on a regular basis to incorporate emerging best practice from the wider online gambling industry.

Access to the 97bajee platform — including browsing games, opening an account, making deposits, placing bets, and claiming bonuses — is strictly limited to adults aged 18 years and above. This is a non-negotiable policy that applies uniformly to all players, regardless of location, account type, or the method of payment used.

We enforce this policy through a multi-stage age verification process:

• Registration Stage: All players are required to enter their date of birth when creating a 97bajee account. Players who indicate an age below 18 are blocked from completing registration immediately.
• KYC Verification: Before processing any withdrawal, 97bajee requests identity documents — typically a National Identity Card (NID), passport, or birth certificate — to confirm that the player is aged 18 or older. Accounts that fail to pass age verification are suspended pending further review.
• Ongoing Monitoring: Our fraud and compliance team monitors account activity for indicators of underage access, such as inconsistent personal information, unusual device usage patterns, or shared account activity with a verified adult.

Parental Controls: We strongly encourage parents and guardians to make use of commercially available parental control and internet filtering software to prevent minors from accessing online gambling websites, including 97bajee. These tools can restrict access based on website category, age ratings, or specific domain blocks, and are available for desktop, mobile, and tablet devices.

One of the most effective tools for responsible gambling is setting a clear budget before you start playing and sticking to it. 97bajee makes this straightforward by offering a built-in deposit limit system that you can configure entirely according to your own financial situation and comfort level.

Deposit limits can be set at three intervals:

• Daily Deposit Limit: The maximum total amount you can deposit within any single 24-hour period. Ideal for players who play frequently and want fine-grained control over daily spend.
• Weekly Deposit Limit: The maximum total amount you can deposit within any 7-day rolling period. Useful for players who budget on a weekly cycle, as many people in Bangladesh do with mobile money wallets like bKash and Nagad.
• Monthly Deposit Limit: The maximum total amount you can deposit within any calendar month. A good anchor point for players who prefer to set one limit and then play freely within it over a longer period.

Limits are expressed in Bangladeshi Taka (BDT) and apply across all payment methods, including bKash, Nagad, Rocket, Upay, and bank transfer. Once a deposit limit is set, it takes effect immediately. Decreasing a deposit limit also takes effect immediately, supporting players who decide mid-session that they want to tighten their controls. Increasing a deposit limit is subject to a mandatory 7-day cooling-off period, during which the increase will not take effect — this prevents impulsive decisions made in the heat of play from undermining your longer-term budget.

In addition to deposit limits, 97bajee also displays a real-time balance and session spend summary within the platform, so you always have a clear picture of how much you have deposited and wagered during the current session. We believe that visibility over your own spending is one of the most powerful responsible gaming tools available.

Sometimes the most helpful thing a player can do is step away from the platform for a defined period of time. 97bajee's time-out feature makes this easy, structured, and effective. A time-out is a temporary suspension of your account access — you choose the duration, we enforce it.

Available time-out durations on the 97bajee platform:

• 24 Hours: A short break — useful after a losing session or if you feel you have been playing for too long without a rest.
• 7 Days: A week-long pause to reconsider your gambling habits and give yourself space to reassess.
• 30 Days: A one-month break — a meaningful reset that allows you to step back entirely and evaluate whether gambling continues to fit your lifestyle in a healthy way.
• 90 Days: A three-month break for players who feel they need a more extended period of reflection before returning to the platform.

During an active time-out period, you will not be able to log into your account, make deposits, place bets, or access any part of the 97bajee gaming platform. Your account balance is preserved and your funds remain secure. Pending withdrawals will be processed normally during the time-out period. All marketing emails and promotional SMS messages are suspended immediately when a time-out is activated.

Time-outs cannot be reversed or cancelled early. This is by design — the protective value of a time-out depends on it being a firm commitment, not a soft suggestion. Once the chosen duration has elapsed, your account access is automatically restored and you will receive an email notification. At that point, you are free to log in and resume playing, or to extend your time-out if you feel you need more time.

Self-exclusion is the most comprehensive player protection tool available on the 97bajee platform. It is designed for players who have reached the conclusion that they need to stop gambling entirely for a significant period of time — or permanently — in order to protect their financial, mental, or personal wellbeing.

When you request self-exclusion, 97bajee will:

• Close your account immediately, preventing login, deposit, and wagering.
• Suspend all marketing communications, including promotional emails, SMS offers, and bonus notifications, with immediate effect.
• Preserve your account balance, which will be returned to you via your registered payment method (bKash, Nagad, Rocket, bank transfer) within the standard withdrawal processing timeframe.
• Flag your account so that any re-registration attempt using the same personal details is detected and blocked automatically.

Self-Exclusion Durations:

• 6 Months: The minimum self-exclusion period. Suitable for players who are experiencing a difficult period but expect to return to controlled gambling in due course.
• 1 Year: A 12-month exclusion for players who need a more substantial break.
• 3 Years: A long-term exclusion for players who recognise that gambling has been causing significant harm.
• Permanent: An indefinite exclusion with no automatic reinstatement. Players choosing this option are strongly encouraged to also seek professional support.

To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request". Your request will be processed within 24 hours. You will receive a confirmation email once the exclusion is active. During the self-exclusion period, re-entry requests will be declined regardless of the circumstances stated.

Problem gambling can develop gradually and is not always easy to recognise in yourself. Many people who experience gambling-related difficulties continue to believe for some time that they are in control, even as the impact on their finances, relationships, and mental health grows. Awareness is the first step toward getting help.

The following self-assessment questions are adapted from widely used screening tools in the field of gambling disorder research. If you find yourself answering "yes" to several of these questions, we encourage you to take a break and consider reaching out to our support team or a professional counselling service.

If gambling is causing you or someone you care about distress, financial difficulty, or harm to personal relationships, professional support is available. 97bajee encourages all players who feel they may have a problem to seek help without delay. Reaching out is a sign of strength, and effective support is available both from our own team and from external organisations.

The following types of support are available to players in Bangladesh and internationally:

Our customer support and responsible gaming teams are available around the clock, every day of the year, including Eid, Pohela Boishakh, Victory Day, and all other public holidays observed in Bangladesh. We know that gambling-related difficulties do not follow business hours, and neither do we.

To reach our responsible gaming team for any of the following requests, contact us at [email protected]:

• Setting or adjusting a deposit limit on your behalf
• Activating a time-out or cool-off period
• Requesting self-exclusion (any duration, including permanent)
• Raising a concern about your own gambling behaviour
• Reporting suspected underage gambling activity
• Requesting information about your account activity, spending history, or session data
• Seeking a referral to a professional support organisation
• Asking a general question about our responsible gaming policies

All responsible gaming communications are treated as strictly confidential. They are handled by a dedicated team and are not shared with any commercial or marketing function within 97bajee. Your privacy is protected throughout.

97bajee is committed to continuous improvement in this area. If you have feedback on how we could improve our responsible gaming tools or support processes — whether as a current player or as someone who has used our self-exclusion programme — we welcome that feedback at [email protected]. Your input helps us build a safer platform for everyone.