Privacy Policy — How 97bajee Protects Your Personal Data

When you visit, register on, or interact with the 97bajee platform, we collect certain categories of personal information. The type of information collected depends on the nature of your interaction with us. The table below provides an overview of the categories of data we collect and the primary source of each category.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, biometric data, or health information, except where strictly required by law or where you have provided such information voluntarily in the context of a responsible gaming self-assessment.

97bajee uses your personal data only for the purposes set out in this Privacy Policy. We rely on one or more of the following legal bases when processing your personal information: contractual necessity (to deliver the services you have requested), legal obligation (to comply with applicable laws), legitimate interests (to operate and improve our business), and, in certain cases, your explicit consent.

The specific purposes for which we use your personal data are as follows:

• Account Registration and Management: To create and maintain your 97bajee player account, including verifying your identity, processing your login credentials, and managing your account settings and preferences.
• Transaction Processing: To process deposits and withdrawals in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, Upay, and supported bank channels, and to maintain accurate records of all financial transactions on your account.
• Identity Verification (KYC): To verify your identity and age in accordance with our legal and compliance obligations, including anti-money laundering (AML) requirements and age verification obligations.
• Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance through our live chat and email support channels.
• Fraud Prevention and Security: To monitor, detect, and prevent fraudulent activity, money laundering, and any other unauthorised or prohibited use of the 97bajee platform.
• Responsible Gaming: To support our responsible gaming obligations, including identifying players who may be showing signs of problem gambling and facilitating self-exclusion or account limit requests.
• Service Improvement and Analytics: To analyse how players use the 97bajee platform in aggregate and anonymised form, in order to improve the quality, performance, and functionality of our services.
• Marketing Communications: To send you relevant promotional offers, bonus notifications, and updates about 97bajee services — but only where you have given your consent to receive such communications. You may withdraw your consent at any time by contacting [email protected].
• Legal Compliance: To comply with applicable laws, regulations, court orders, and requests from competent authorities in Bangladesh or other relevant jurisdictions.

97bajee does not sell your personal data to third parties. However, in order to deliver our services effectively, we share certain personal information with a limited number of carefully selected third-party partners and service providers. All third parties with whom we share your data are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide to us.

The categories of third parties with whom we may share your personal data are as follows:

• Payment Processors: We share financial data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard, solely for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: We may share identity documents and personal data with third-party KYC and age verification service providers for the purpose of confirming your identity and age.
• Game Software Providers: Game studios and providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive anonymised gameplay data for the purpose of supporting game functionality, bug resolution, and fair play auditing. These providers do not receive your full personal profile.
• Analytics and Technology Partners: We use third-party analytics tools to understand how players use our platform in aggregate. Where such tools process personal data (such as IP addresses), they do so under data processing agreements that restrict secondary use.
• Legal and Regulatory Authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are legally required to do so, or where disclosure is necessary to protect the safety or security of our platform or users.
• Fraud Prevention Networks: We may share limited personal data with industry fraud prevention services to protect against fraudulent account activity, chargebacks, and money laundering across the online gaming sector.

We do not share your personal data with any third party for the purpose of that third party conducting its own direct marketing activities targeting you, unless you have given your explicit prior consent to such sharing.

The 97bajee website uses cookies and similar tracking technologies to enhance your experience, maintain your session, and gather anonymised analytical data about how visitors use our platform. A cookie is a small text file placed on your device by your browser when you visit a website. Cookies cannot execute code, deliver viruses, or access information on your hard drive beyond what is stored within them.

97bajee uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the basic functioning of the 97bajee platform. They enable you to log into your account, navigate between pages, and use core features such as the cashier and game lobby. These cookies cannot be disabled without disrupting the functionality of the site.
• Session Cookies: Temporary cookies that are erased when you close your browser. They are used to maintain continuity during your current visit, such as remembering the contents of your in-session activity until you log out.
• Preference Cookies: These cookies remember your settings and preferences — such as your preferred language, display options, and notification settings — so that you do not need to re-enter them each time you visit.
• Analytics Cookies: These cookies collect anonymised data about how visitors use the 97bajee platform, including which pages are visited most frequently, how long sessions last, and which device types are used. This data is used to improve the platform experience. Individual users are not identified through analytics cookies.
• Security Cookies: Used to detect and prevent fraudulent activity, such as session hijacking or unusual login patterns, and to protect the integrity of your account.

Managing Your Cookie Preferences: Most web browsers allow you to control cookies through their settings. You can typically choose to block all cookies, block third-party cookies only, or delete cookies after each browsing session. Please note that disabling strictly necessary cookies will prevent some features of the 97bajee platform from working correctly. Instructions for managing cookies can be found in the help documentation of your browser (Chrome, Firefox, Safari, Edge, etc.).

97bajee implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security approach includes the following:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard TLS protocol, ensuring that your personal and financial information cannot be intercepted in transit.
• Secure Data Storage: Personal data is stored on secure, access-controlled servers. Access to personal data is restricted to authorised 97bajee personnel who have a legitimate operational need to access it.
• Password Hashing: Player passwords are never stored in plain text. We use modern cryptographic hashing algorithms to store password data in a form that cannot be reversed, even by 97bajee staff.
• Access Controls: Internal access to personal data is governed by role-based access controls and a strict need-to-know policy. All internal data access is logged and subject to periodic audit.
• Regular Security Reviews: Our platform and infrastructure undergo regular security assessments and vulnerability reviews to identify and address potential security gaps before they can be exploited.
• Incident Response: In the event of a data security incident that may affect your personal data, 97bajee has a documented incident response process. Affected players will be notified promptly in accordance with our legal obligations.

Data Retention: We retain your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. The following retention periods apply as a general guide:

• Active Account Data: Retained for the lifetime of your account and for a period of 5 years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction Records: Retained for 7 years following the transaction date, in line with financial record-keeping obligations.
• KYC Verification Documents: Retained for 5 years following the completion of verification or account closure, whichever is later.
• Support Communications: Retained for 2 years following resolution of the relevant support interaction.
• Marketing Consent Records: Retained for 3 years following the date of consent or the date of opt-out, whichever is later, to demonstrate compliance with consent obligations.

As a 97bajee player, you hold meaningful rights over your personal data. We are committed to facilitating the exercise of these rights in a timely and straightforward manner. The following rights are available to you:

• Right of Access: You have the right to request a copy of the personal data that 97bajee holds about you. We will provide this information within 30 days of receiving a verified request, in a clear and readable format.
• Right to Rectification: If any personal data held by 97bajee is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay. Minor corrections (such as updating your phone number or email address) can often be made directly through your account settings.
• Right to Erasure: In certain circumstances, you have the right to request that 97bajee delete your personal data. This right is subject to exceptions — for example, we are not able to delete data that we are required to retain by law or that is necessary to resolve an open dispute or outstanding liability. Account closure alone does not automatically trigger erasure; a specific erasure request must be submitted.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain situations — for instance, while a rectification request is being reviewed, or where you contest the lawfulness of our processing.
• Right to Data Portability: Where processing is based on your consent or on a contract with you, you have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format, so that it can be transferred to another service provider.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, though in such cases we may need to demonstrate compelling grounds that override your objection.
• Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing your personal data (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 5 business days and provide a full response within 30 days. Where a request is complex or involves a large volume of data, we may extend this period by up to a further 30 days, in which case we will notify you of the extension and the reason for it.

The 97bajee platform is intended exclusively for adults aged 18 years and above. We do not knowingly collect, process, or store personal data from any individual under the age of 18. If we become aware that personal data has been collected from a minor without the appropriate verification controls in place, we will take immediate steps to delete that data and close the associated account.

Parents and legal guardians who have reason to believe that a child under their care has registered on 97bajee or submitted personal information to our platform should contact us immediately at [email protected]. We will investigate the matter promptly and take appropriate remedial action.

97bajee employs age verification measures during the account registration process, including date-of-birth capture and document-based KYC verification for players who reach withdrawal thresholds. These measures are designed to prevent underage access to our platform. We also encourage parents and guardians to use commercially available parental control software to prevent minors from accessing online gambling services, including 97bajee.

97bajee reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. When material changes are made to this Policy, we will post the updated version on this page with a revised effective date at the top of the document.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data. Where a change is significant — for example, where we introduce a new category of personal data processing or a new category of third-party recipient — we will make reasonable efforts to notify registered players directly via email or through an in-platform notification.

Your continued use of the 97bajee platform following the posting of changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with a change to this Policy, you should discontinue use of the platform and may request account closure in accordance with the process described in our Terms & Conditions.

How to Contact Us: If you have any questions, concerns, or requests relating to this Privacy Policy or to 97bajee's handling of your personal data, please contact our dedicated support team. All privacy-related enquiries are handled in English and will receive a response within 5 business days.

• Email (plain text only): [email protected]
• Subject Line for Privacy Requests: "Privacy Policy Enquiry" or "Privacy Rights Request"
• Response Time: Within 5 business days for general enquiries; within 30 days for formal data rights requests
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

This Privacy Policy was last updated in January 2026 and applies to all personal data collected by 97bajee from that date. Previous versions of this Policy are available upon request by contacting our support team.